Poderá parecer um testemunho óbvio, mas existem áreas cinzentas que geram confusão no utilizador comum.
Nos últimos 3 anos, com o desenvolvimento de gestores e a codificação de newsletters, temos recebido as mais diversas solicitações – “podemos pôr música no email?” – dando a entender que este é um tema cuja informação não está suficientemente difundida.
O MailChimp – gestor que utilizamos para alguns dos nossos clientes – disponibiliza um guia sobre a “arte do email” (pdf | inglês), documento de leitura fácil, que aborda desde temas puramente técnicos até às boas práticas na gestão das lista de contactos.
Deixo uma listagem de alguns dos erros mais comuns na criação de emails:
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2. Using JavaScript, or ActiveX, or embedding movies. That stuff just doesn’t work in HTML email.
3. Getting over ambitious with designs. Designing HTML email isn’t the same as designing web pages. You can’t have all the CSS-positioning, DIVs, DHTML, and complex, embedded tables like you can in web pages.
4. Forgetting—or refusing—to include an opt-out link. It’s stupid and unprofessional not to allow recipients to unsubscribe from your list. Oh yeah, it’s illegal, too. Be sure to read and understand The CAN-SPAM Act of 2003.
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7. Sending to a list without permission. This is the worst offense. Lots of “innocent” marketers, who “mean well” commit this heinous crime. Here are some common ways legitimate marketers can inadvertently become known as “evil spammers:”
• Getting an email list from a tradeshow. “But I’m exhibiting there, and the tradeshow host said it would be okay, and when people purchased tickets, the fine print said that we could email them, and…” Nope. You’re spamming. Don’t do it. If they didn’t give you permission to email them, they didn’t opt-in to your list. If they didn’t opt-in, you’re spamming. Even if you can legally send them email marketing, those recipients are more likely to report you for spamming them. Then, you’ll get blacklisted. Plus, your company will look really slimy. Don’t do it. If a tradeshow host is collecting email addresses, then they should be doing the emailing. It’s all about permission, and setting expectations.• Getting a list of “fellow members” from some trade organization. Just because they joined a club, and the club posted contact information so everyone could keep in touch with each other, it doesn’t mean each member gives you permission to send them newsletters and offers. If you sent them a personal greeting from your own email account, they probably wouldn’t mind. That’s what the organization’s “members list” is for. But add them to a list and send them a huge email newsletter, and you’ll be reported for spamming. Don’t do it.
• They go to events, and swap business cards. The business cards just get thrown into a “prospects” pile. Years later, they get an intern to finally type all the contact info from those cards into a database. Then, one day out of the blue, they send a big, fat email newsletter to everyone. As if they actually want to hear from you! Trust us, they don’t.
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8. Using a WYSIWYG to “code” your HTML. WYSIWYGs are notorious for generating absolutely horrible HTML. They insert so much junk code, it’s unbelievable. Even the ones that generate “clean” code don’t know how to “rig” things to work in email applications (like sticking your embedded CSS below the <BODY> tag). To code HTML email properly, you need to learn a little HTML. It’s really not that hard. Plus, you can download free HTML email templates at our website: http://www.mailchimp.com/resources/templates/
Visit http://www.MailChimp.com 25
9. Forgetting to test. Thoroughly. When you send HTML email, you’ve really got to test it in as many email applications you can. Then you have to test on different operating systems. Then different ISPs (we’ll explain shortly). If you keep things simple, and build a rock solid, thoroughly tested template for each newsletter, you won’t have to test so much. But you should always send at least a few campaigns to yourself before sending it out to your entire list.
10. Sending nothing but a big, gigantic graphic as their HTML email. Sigh, that’s what spammers do. And since most email programs block images by default, what do you think your recipients see when (if) they open your email? Many spam filters will block your email if you don’t have a healthy balance of images and text.
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Pedro Oliveira a 22 de Abril de 2010
